Frequently asked questions

Yes. We ship free right across Australia on every order. There is nothing to add at checkout and no minimum spend to reach.  If you ever want to know where your parcel is up to, just get in touch and we will happily chase it down for you.

Once you order, we pack your TimeCrest pieces and dispatch within 24 to 48 hours from within Australia, so there is no three-week wait on a slow overseas import. From there your order travels with our courier and is usually in your hands within 5 to 9 business days right across the country. As soon as it ships you will get a confirmation email so you can follow it to your door.

As soon as your order is on its way, we send a shipping confirmation email with a tracking number and link so you can follow it all the way to your door. If you have not seen it yet, please check your spam folder, and if you still cannot find it just reach out and we will resend your tracking details straight away. We are always happy to help you keep an eye on where things are up to.

Everything ships free Australia-wide with tracking on each parcel. Depending on where each item is held, parts of a bundle may arrive separately over a few days rather than all at once — nothing is missing if the first parcel does not have everything in it.

All jokes aside - your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer Google Pay and Apple Pay too!

Unfortunately, we don't currently offer any split pay options (like Afterpay, Klarna or ZipPay). These are coming soon though!

Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).

All pricing for our Australian store is listed in Australian dollars (AUD).

It is built for the trail rather than the office. The Sentinel tracks heart rate, sleep and steps, gives you GPS, compass and distance when you are out of phone range, and holds its charge across a full weekend instead of needing a top-up every night. The case and strap are made to take dust, sweat and knocks without looking second-hand after a month.

Absolutely — our gear is made for real conditions, from dark early mornings to wet trails, so you can head out with confidence whatever the forecast.

Our products are only sold on our online store, so we do not offer wholesale discounts for reselling. If you are looking to make a bulk personal purchase, please contact us here for more information!

*Please note: This is subject to stock availability.

Have a special someone who you think needs some of our products in their life? You can ship any TimeCrest™ product directly to that lucky lad or lady by entering their address as the shipping address, and your own as the billing address. Plus we don’t include any value invoices inside the box as any receipts are sent directly to your own email address. It’s that easy!

*Please note: Due to the fact we use external fulfilment partners, we are unable to include messages in the package - we’re sorry!

Nope, it’s just us! Our TimeCrest™ products are only available on our online store here in Australia. Unfortunately, we don't currently offer international shipping.

Wipe the case and the band with a damp cloth after a hot day or a dusty track, then dry it properly. Don't use solvents, alcohol wipes or anything abrasive on the screen. Salt is the one to watch — if it's been near the coast, rinse the band with fresh water and dry it, because salt left to sit will chew through the finish and the strap.

Charged to somewhere around half rather than full or flat, and somewhere cool and dry — not the boot of the car over summer, and not a sealed camping tub in the shed. Top it up every few months if it's sitting unused. Lithium cells don't like being stored at either extreme, and heat is what shortens their life more than use does.

In your carry-on only. Lithium batteries and power banks are prohibited in checked luggage by Australian and international aviation rules, no exceptions. Keep it in the cabin bag, keep the terminals from shorting against keys or coins, and check your airline's capacity limit before you fly — some cap what they'll allow on board.

Empty it out and shake the dust from the seams after a trip, then spot clean with a damp cloth and mild soap. Don't put it through the washing machine or the dryer — that's what breaks down the coatings and the stitching. Hang it to dry fully before storing it, because a damp pack in a cupboard grows mould faster than you'd think. Rinse and air the hydration bladder after every use, and store it dry with the cap off.

Every TimeCrest order is backed by our 30-day guarantee. If a piece of your kit isn't performing the way it should, contact us within 30 days and we'll sort it out — so there's nothing to lose!

You can email us at hi@timecrest.com.au or use the contact page. We aim to reply within one business day. Please include your order number and, if the question relates to a product issue, a clear photo so we can help you as quickly as possible.

TimeCrest operates from 241 Adelaide Street, Level 1 Suite 1105, Brisbane QLD 4000. Please note this is a head office address for correspondence only, we do not hold stock here and cannot accept walk-in returns or collection.

Please contact us as soon as possible with the subject line CHANGE or CANCEL and your order number. If your order has not yet been dispatched we will do our best to update or cancel it. If it has already left the warehouse the returns process will apply.

Every email we send has an unsubscribe link at the bottom. You can also reply asking to be removed and we will action it manually.